Privacy Policy

Who We Are

Spacesmith Real Estate LLC is a boutique real estate consultancy based in Dubai, United Arab Emirates, specializing in luxury residential and commercial property advisory across the Emirates. We handle sensitive client information—investment preferences, property portfolios, financial details—with the utmost care and discretion.

This Privacy Policy applies to our website (spacesmithrealestate.com), mobile applications, WhatsApp communications, email, phone interactions, and any service we provide. By engaging with Spacesmith, you agree to the practices outlined in this policy.

What Information We Gather

We collect information in three ways: what you tell us, what we observe about how you interact with our services, and what trusted partners share with us.

Information You Provide Directly

• Contact Information: name, email address, phone number, WhatsApp number, postal address
• Property Preferences: location interests, property type, budget range, investment timeline
• Account Information: login credentials, profile information if you register on our platform
• Inquiry & Communication: messages sent via contact forms, emails, WhatsApp, or phone calls
• Payment Information: for services rendered, processed securely via third-party payment gateways

Information Collected Automatically

• Browsing Data: pages visited, time spent, navigation paths, referral sources
• Device Information: IP address, browser type, device type, operating system
• Cookies & Trackers: via Google Analytics, Google Tag Manager, Meta Pixel (see Cookies section)
• Location Data: approximate location (not precise) based on IP address, used to improve local service recommendations

Information from Third Parties

• Lead Enrichment Services: demographic and business data to improve lead quality
• Social Media: publicly available information if you interact with us on Facebook, Instagram, LinkedIn, or TikTok
• CRM & Integration Partners: property data, market analytics, and client relationship tools

How We Use Your Data

Your information enables us to deliver our core service: connecting you with properties and investment opportunities that match your goals. We process data only for legitimate, clearly defined purposes:

Service Delivery

• Responding to inquiries and processing property requests
• Providing property listings, market insights, and advisory services
• Processing transactions and managing client relationships
• Sending transactional emails (confirmations, invoices, updates)

Marketing & Communications

• Sending newsletters, property alerts, and market updates (with your consent)
• Targeted advertising via Meta, Google, and other platforms
• Personalizing website content based on browsing behavior
• Following up on inquiries and nurturing leads

Analytics & Improvement

• Analyzing website traffic to improve user experience
• Understanding property interests and market demand
• Testing new features and optimizing our services
• Creating anonymized, aggregated reports

Legal & Compliance

• Complying with UAE legal and regulatory obligations
• Preventing fraud and ensuring platform security
• Defending legal claims and protecting our rights

Cookies & Site Analytics

What Are Cookies?

Cookies are small text files stored on your browser. We use them to recognize you, remember preferences, and track how you interact with our website.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality (e.g., security, navigation)
• Analytics Cookies: Google Analytics – tracks visitor behavior to improve our website
• Marketing Cookies: Meta Pixel, Google Ads – used to deliver targeted advertising and measure campaign performance
• Preference Cookies: Remember your language, theme, and UI preferences

Third-Party Tracking

• Google Tag Manager (GTM): Manages and deploys analytics and marketing tags
• Meta Pixel: Tracks conversions for Facebook/Instagram advertising
• Google Analytics: Provides website traffic and user behavior insights

Cookie Consent & Control

Most browsers allow you to refuse cookies or alert you when they are being sent. You can also use browser settings to delete cookies or clear your browsing history. However, disabling cookies may limit your ability to use certain features of our website.

Who We Share Data With

We Do NOT Sell Your Data

Spacesmith Real Estate does not sell, trade, or rent your personal information to third parties for marketing purposes.

We May Share Your Data With

• Service Providers: Payment processors, email service providers (Brevo), CRM systems, hosting providers
• Marketing Partners: Google, Meta, and other advertising platforms (for targeted campaigns)
• Legal & Regulatory: Government authorities if required by law
• Business Partners: Property developers, investors, and co-agents (only when necessary for service delivery)

International Data Transfers

Your data may be processed and stored on servers located outside the UAE. We ensure appropriate safeguards are in place when transferring data internationally, including standard contractual clauses and data protection agreements.

Your Privacy Rights & Control

Depending on your location and applicable laws, you may have the following rights:

Right to Access

You can request a copy of all personal data we hold about you.

Right to Correction

You can ask us to correct inaccurate or incomplete information.

Right to Deletion

You can request deletion of your personal data, subject to legal obligations or legitimate business needs.

Right to Opt-Out

You can unsubscribe from marketing emails, promotional SMS, and targeted advertising at any time by clicking "unsubscribe" in communications or contacting us directly.

Right to Data Portability

You can request your data in a structured, machine-readable format for transfer to another service provider.

Right to Withdraw Consent

Where we rely on your consent for processing, you can withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@spacesmithrealestate.com with clear details of your request. We will respond within 30 days.

How We Protect Your Information

We treat your data with the same confidentiality and security we would apply to our own. Our security infrastructure includes:

• Encrypted connections (HTTPS) for all web traffic
• Secure password policies and access controls
• Regular security audits and vulnerability assessments
• Limited access to personal data (only authorized personnel)
• Data protection agreements with service providers

While we implement robust security practices, no system is 100% secure. If you suspect a data breach, please notify us immediately at the contact details below.

How Long We Keep Your Data

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Client Data: Retained for the duration of the business relationship + 5 years (for legal/tax compliance)
• Inquiry Data: Retained for 2 years unless you request deletion
• Marketing Preferences: Updated based on consent changes
• Website Analytics: Aggregate data retained indefinitely; individual tracking data deleted after 26 months
• Cookies: Deleted based on expiration dates set by browser

Questions or Concerns

We're transparent about how we handle data. If you have privacy questions, requests, or concerns, please reach out:

Policy Changes

As our business evolves and privacy regulations change, we may update this policy. We'll always update the "Last Updated" date and notify you of material changes via email when required.

Continued use of our services after updates means you accept the revised terms. We encourage you to review this policy regularly.